MASAR TO GO – Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by MASAR GLOBAL CONSULTANCY LLC, operating under the brand “MASAR TO GO” (“MASAR TO GO”, “we”, “us”, or “our”), including our websites, platforms, training programs, content, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Important: This document is a general template for training and consulting services. Legal requirements may vary by jurisdiction. You should have these Terms reviewed by a legal professional in your country (e.g., UAE, GCC, or elsewhere you operate).
1. Definitions
For purposes of these Terms:
“Client” means any organization, institution, or individual that purchases or arranges Services from MASAR TO GO.
“Learner” or “Participant” means an individual who attends or accesses any training program, course, workshop, simulation, or coaching session.
“Platform” means any online portal, learning management system, website, or digital interface operated by MASAR TO GO for the delivery of Services.
“Content” means all training materials, slides, videos, documents, assessments, simulations, tools, dashboards, and any other materials provided or made available by MASAR TO GO.
“User” means any person who accesses or uses the Services, including Clients, Learners, and website visitors.
2. Who We Are
MASAR GLOBAL CONSULTANCY LLC
Trading name: MASAR TO GO
[Insert registered address]
[Insert country, e.g., United Arab Emirates]
MASAR TO GO specializes in:
High Corporate Value Training (HCVT)
Specialized training programs
Learning experience design
Learning and development consultancy
Assessment, simulations, and post-training coaching
3. Acceptance of Terms
By: Accessing our website;
Registering for an account or training program;
Participating in any MASAR TO GO training, workshop, or coaching; or
Signing a proposal or service agreement referencing these Terms,
you confirm that you:
Have read and understood these Terms.
Agree to be legally bound by them.
Are authorized to act on behalf of your organization (if registering on behalf of a company or institution).
If you are not authorized or do not agree, you must not use the Services.
4. Relationship With Separate Agreements
In some cases, your organization may sign a separate master service agreement, proposal, or contract with MASAR TO GO (a “Service Agreement”). In the event of any conflict:
The specific Service Agreement signed with the Client will prevail over these general Terms, but
These Terms will still apply to matters not covered in the Service Agreement.
5. Eligibility
To use the Services, you must:
Be at least the legal age of majority in your jurisdiction (or have proper consent from an employer/guardian if applicable), and
Have the capacity and authority to enter into binding agreements.
We reserve the right to refuse access to any person or organization at our discretion, in compliance with applicable law.
6. Services Description
MASAR TO GO provides, among others:
High Corporate Value Training (HCVT) – strategic, execution-driven training programs aligned with institutional goals.
Specialized Training Programs – e.g., corporate communications, HR communication, crisis communication, financial content, fintech literacy.
Learning Experience Design (LXD) – designing customized learning journeys, simulations, and digital experiences.
Learning and Development Consultancy – advisory on L&D strategy, assessment frameworks, and organizational capability building.
Services may be delivered:
In-person
Online (live or on-demand)
Hybrid formats
We reserve the right to modify, enhance, or discontinue any part of the Services at any time, subject to existing contractual commitments.
7. Registration, Accounts, and Access
7.1. Account Creation
For some Services, you may need to create an account on our Platform. You agree to:
Provide accurate, current, and complete information.
Keep your login credentials confidential.
Not share your account with others unless explicitly allowed.
You are responsible for all activities under your account.
7.2. Corporate Enrollment
Where your employer or institution enrolls you:
We may create an account for you based on data provided by your organization.
Your access to specific courses or content may depend on your organization’s contract with us.
7.3. Suspension or Termination of Access
We may suspend or terminate your access to the Services, in whole or in part, if:
You violate these Terms or any applicable policies;
You misuse the Services, disrupt other users, or attempt unauthorized access;
Required by law or regulatory authorities.
We may, but are not obliged to, provide notice before suspension or termination.
8. Fees, Payments, and Cancellations
8.1. Pricing and Fees
Fees for our Services will be:
Stated in our proposals, order forms, or Service Agreements; or
Displayed on our website or platform for public offerings.
All prices are typically in [insert currency, e.g., AED], excluding applicable taxes unless otherwise stated.
8.2. Payment Terms
Payment terms (e.g., 50% upfront / 50% after delivery, or full pre-payment) will be specified in our proposal or invoice.
Payments must be made via approved methods (e.g., bank transfer, online payment gateway, corporate payment system).
Late payments may incur penalties, interest, or suspension of access to Services.
8.3. Cancellations and Rescheduling (Corporate & Open Programs)
Corporate Programs (In-House / Customized):
Unless agreed otherwise in a separate contract:
Cancellations more than [X] days before the start date: may be rescheduled or refunded (full or partial).
Cancellations within [X] days: may incur a fee or be non-refundable due to preparation, trainer booking, and venue costs.
No-shows or partial attendance by participants generally do not reduce the agreed fee.
Public / Open Enrollment Programs:
Individual or group cancellations are subject to the cancellation policy published for that specific program (e.g., on the registration page).
MASAR TO GO reserves the right to cancel or reschedule events due to low enrollment, trainer illness, force majeure, or other circumstances.
In such cases, we will offer alternative dates or a refund in line with applicable policy.
8.4. Refunds
Refund eligibility and timelines will be clearly defined:
In the program-specific terms, or
In the Service Agreement with the Client.
We are not obliged to issue refunds outside those agreed terms.
9. Training Materials, Assessments, and Certificates
9.1. Training Materials and Content
All training materials provided by MASAR TO GO (slides, workbooks, videos, toolkits, case studies, etc.) are for:
The personal or internal use of Learners and Clients;
Non-commercial use, unless explicitly authorized in writing.
You may not copy, distribute, resell, or publicly display these materials without our written consent (see Section 10).
9.2. Assessments, Simulations, and Feedback
Our Services may include:
Pre-training assessments
Post-training assessments
Simulations and role-plays
Case studies and exercises
Personal or group feedback
You acknowledge that:
Assessment results measure performance in specific training contexts and are not formal academic qualifications.
MASAR TO GO may use aggregated and anonymized results for analytics, reporting, and improvement, as described in our Privacy Policy.
9.3. Certificates of Completion
Certificates or digital badges may be issued to participants who meet the specified completion criteria.
MASAR TO GO reserves the right to define the criteria (e.g., attendance, completion of tasks, passing a minimum score).
We may revoke certificates obtained through fraud or misconduct.
10. Intellectual Property Rights
10.1. MASAR TO GO IP
All intellectual property rights in:
The Services
The Content (including HCVT frameworks, models, tools, branding, logos, and designs)
Our methodologies, processes, and proprietary concepts
are owned by MASAR GLOBAL CONSULTANCY LLC or its licensors.
Unless expressly granted in writing, you are not allowed to:
Copy, reproduce, modify, or adapt Content;
Distribute, sell, license, or sub-license Content;
Use our trademarks, logos, or brand names without permission.
10.2. License to Use Content
Subject to these Terms and any Service Agreement, we grant you a limited, non-exclusive, non-transferable license to:
Access and use the Content solely for your personal or internal professional development;
Print or download limited copies for individual use, where allowed.
This license does not permit any commercial exploitation or public dissemination.
10.3. User-Generated Content
If you provide or upload any content (e.g., assignments, comments, feedback, testimonials, case examples):
You grant MASAR TO GO a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and display that content for the purpose of delivering and improving the Services, and for marketing if you have given explicit permission (e.g., testimonials).
You confirm that you have the right to provide such content and that it does not infringe any third-party rights.
11. Acceptable Use and User Conduct
When using the Services, you agree NOT to:
Use the Services in any way that violates applicable laws or regulations.
Harass, abuse, or harm other users, trainers, or staff.
Share or transmit any defamatory, obscene, offensive, or illegal material.
Attempt to gain unauthorized access to our systems or other user accounts.
Disrupt or interfere with the security or operation of the Services.
Upload viruses, malware, or other harmful code.
Use bots, scripts, or other automated methods to access the Platform except where explicitly permitted.
We may suspend or terminate access and, where necessary, report violations to relevant authorities.
12. Privacy and Data Protection
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data.
By using the Services, you acknowledge and agree to the practices described in our Privacy Policy.
Clients and organizations are responsible for ensuring they have a lawful basis to provide us with personal data of their employees or participants.
13. Third-Party Services and Links
The Services may contain links to third-party websites or integrate third-party tools (e.g., video conferencing platforms, payment gateways, learning tools).
These third-party services are governed by their own terms and policies.
MASAR TO GO is not responsible for the content, security, or privacy practices of these third parties.
Your use of third-party services is at your own risk.
14. Disclaimers
To the maximum extent permitted by law:
No Guarantee of Specific Results
While MASAR TO GO aims to provide high-quality training and consulting, we do not guarantee specific results, outcomes, promotions, or business performance improvements.
“As Is” Basis
The Services are provided on an “as is” and “as available” basis.
We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
Professional Judgement
Training content, case studies, and recommendations represent professional opinions and frameworks, not legal, financial, or regulatory advice unless explicitly stated.
You should seek professional advice where necessary (e.g., legal, financial, regulatory, HR).
15. Limitation of Liability
To the fullest extent permitted by applicable law:
MASAR TO GO, its directors, employees, trainers, and affiliates shall not be liable for any:
Indirect, incidental, consequential, special, or punitive damages;
Loss of profits, revenue, or data;
Business interruption or loss of opportunity,
arising from or related to your use of the Services, even if we have been advised of the possibility of such damages.
Our aggregate liability to any User or Client for any claim arising from or relating to the Services or these Terms shall be limited to the total fees paid by that User or Client to MASAR TO GO for the specific Service giving rise to the claim in the [12 months] preceding the event.
Nothing in these Terms excludes or limits liability where it cannot be excluded or limited under applicable law.
16. Indemnity
You agree to indemnify and hold harmless MASAR TO GO, its directors, employees, trainers, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
Your violation of these Terms;
Your misuse of the Services;
Your violation of any applicable law or third-party rights.
17. Force Majeure
MASAR TO GO shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to:
Acts of God, natural disasters;
War, terrorism, or civil unrest;
Epidemics, pandemics, or health emergencies;
Governmental actions or regulations;
Strikes, labor disputes, or supply chain disruptions;
Failures of internet or telecommunications networks.
In such cases, we will make reasonable efforts to:
Reschedule programs, or
Provide alternative formats (e.g., online delivery), where feasible.
18. Governing Law and Dispute Resolution
18.1. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [insert applicable jurisdiction, e.g., the Emirate of Dubai and the federal laws of the United Arab Emirates], without regard to conflict of law principles.
18.2. Dispute Resolution
The parties shall first attempt to resolve any disputes amicably through good-faith negotiations.
If not resolved within [30] days, disputes may be submitted to:
The competent courts of [insert city/jurisdiction], or
Arbitration/mediation if agreed in a separate Service Agreement.
19. Changes to These Terms
We may update or modify these Terms from time to time to reflect:
Changes in our Services;
Legal or regulatory requirements;
Operational needs or best practices.
When we make material changes, we will:
Update the “Last Updated” date at the top of this document, and
Where appropriate, notify you via our website, platform, or email.
Your continued use of the Services after the updated Terms are posted constitutes your acceptance of the changes.
20. Contact Us
If you have any questions about these Terms or the Services, you can contact us at:
MASAR TO GO – Legal / Support Contact
Email: [insert email, e.g., support@masartogo.com or legal@masartogo.com]
Phone: [insert phone number, optional]
Address: [Abu Dhabi- AlBateen]
