Privacy Policy
This Privacy Policy explains how MASAR GLOBAL CONSULTANCY LLC, operating under the brand “MASAR TO GO” (“MASAR TO GO”, “we”, “us”, or “our”), collects, uses, discloses, and protects your personal data when you use our websites, platforms, services, and training programs (together, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
Important: This document is a general template. Privacy laws may vary by country. We recommend that you have this policy reviewed by a legal professional in your jurisdiction (for example, UAE, GCC, or other regions where you operate).
1. Who We Are & Scope of This Policy
MASAR GLOBAL CONSULTANCY LLC
Operating name: MASAR TO GO
[Abu Dhabi, Al Bateen]
[United Arab Emirates]
This Privacy Policy applies to:
Users and visitors to our websites and landing pages.
Participants in our training programs, workshops, simulations, and coaching sessions.
Employees, HR teams, and institutional representatives who coordinate training with us.
Subscribers to our newsletters, reports, or digital content.
It covers all personal data processed by MASAR TO GO in relation to our training, high-value corporate training (HCVT), coaching, assessments, and related consulting services.
2. Information We Collect
We collect information in three main ways:
Information you provide directly,
Information we collect automatically, and
Information we receive from third parties.
2.1. Information You Provide Directly
When you interact with us, you may provide:
Contact Details
Full name
Email address
Phone number / mobile
Job title and department
Organization / employer name
Account & Profile Information
Username or login credentials (if applicable)
Profile photo (if uploaded)
Language preferences
Training & Participation Information
Course/program selections
Attendance records
Pre-training assessment responses
Post-training assessment responses
Simulation and exercise performance
Feedback forms, surveys, and evaluations
Coaching session notes and goals (where applicable)
Payment & Billing Information (for paid services)
Invoices, billing address, transaction details
We typically rely on third-party payment providers; card details are processed by them, not stored by us directly.
Communication Content
Messages, emails, or chat content you send to us
Queries and support tickets
Testimonials or review statements (if you choose to give them)
2.2. Information Collected Automatically
When you use our website or learning platform, we may automatically collect:
Technical Data
IP address
Browser type and version
Device type and operating system
Language settings
Time zone
Usage Data
Pages you visit and the time spent
Links clicked and navigation paths
Learning activity (modules viewed, progress, completion status)
Interaction with quizzes, videos, assignments, and resources
Cookies and Similar Technologies
Session cookies
Preference cookies
Analytics and performance cookies
(See Section 8 below for more details.)
2.3. Information from Third Parties
We may receive information about you from:
Your Employer or Institution
When your participation is booked by your organization, they may share your name, role, work email, and training objectives with us.
Service Providers & Integrations
Cookies and Similar Technologies
Session cookies
Preference cookies
Analytics and performance cookies
(See Section 8 below for more details.)
3. How We Use Your Information
We process your personal data for the following purposes:
3.1. To Provide and Manage Our Services
Register you for training programs and events.
Create and manage your learner account or profile.
Deliver training content (in-person, online, hybrid).
Facilitate simulations, assessments, and exercises.
Learning management systems, HR systems, or communication platforms integrated with MASAR TO GO.
Public Sources
Public business directories (e.g., LinkedIn role/title) to verify professional information, where permissible.
LinkedIn role/title) to verify professional information, where permissible.
3.3. To Communicate With You
Send confirmations, schedules, and reminders.
Provide updates on course changes or platform notices.
Respond to your inquiries and support requests.
Send optional newsletters, insights, or marketing communications (where you have consented or it is otherwise lawful to do so).
3.4. To Conduct Analytics, Reporting & Insights
Analyze performance, progress, and engagement to improve training quality.
Produce aggregated and anonymized reports for your employer or clients (for example: overall team performance, trends, skills gaps) without revealing personal details unless explicitly agreed.
Develop internal benchmarks, dashboards, and “Insights Reports” using aggregated, de-identified data.
3.5. To Improve Our Platform and Services
Monitor and analyze usage to enhance user experience.
Identify technical issues, bugs, and areas for improvement.
Test and roll out new features and content.
3.6. To Ensure Security & Compliance
Protect against fraud, misuse, or unauthorized access.
Enforce our terms and conditions.
Comply with applicable laws, regulations, and lawful requests from authorities.
We do not sell your personal data.
4. Legal Basis for Processing (Where Applicable)
Depending on your location, we may rely on one or more of the following legal bases:
Consent – where you have explicitly agreed (e.g., subscribing to marketing emails).
Contractual Necessity – where processing is required to deliver the Services you or your organization requested.
Legitimate Interests – for purposes such as improving services, analytics, or internal reporting, provided these interests are not overridden by your rights.
Legal Obligations – where we must process personal data to comply with applicable laws or regulatory requirements.
If you are located in a jurisdiction with specific data protection laws (e.g., EU/EEA, UK, certain GCC states), you may have additional rights; see Section 11.
5. How We Share Your Information
We only share your personal data when necessary and with appropriate safeguards.
5.1. With Your Employer or Sponsoring Institution
If your training is arranged by your organization:
We may share information such as:
Attendance and completion status
Assessment outcomes (where agreed)
Participation in simulations and exercises
Feedback and high-level performance summaries
Where possible, we prioritize aggregated and anonymized reporting. Any individually identifiable performance reports will follow the agreement with your employer and local regulations.
5.2. With Service Providers
We may share your data with trusted third parties who help us operate our Services, such as:
Web hosting and cloud providers
Learning management systems or platforms
Payment processors
Email and communication tools
Analytics providers
These providers are contractually required to process your data only on our instructions and to protect it appropriately.
5.3. With Business Partners (Limited Cases)
In some cases, we may collaborate with training partners or content providers. We only share the minimum necessary data and, where required, obtain your consent.
5.4. Legal and Safety Disclosures
We may disclose your information if:
Required by law, regulation, or legal process.
Responding to lawful requests from authorities or regulators.
Necessary to protect our rights, property, or safety, or that of our users or the public.
5.5. Business Transfers
If MASAR TO GO is involved in a merger, acquisition, restructuring, or transfer of assets, your data may be transferred as part of that transaction. We will notify you of any material changes.
6. International Data Transfers
We are based in [insert country, e.g., United Arab Emirates], but we may store and process your data in other countries where our service providers operate.
Where required by law, we will take appropriate measures to ensure that international transfers are protected (for example, using contractual safeguards or equivalent mechanisms).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including:
Providing the Services and completing training cycles.
Meeting legal, accounting, or reporting obligations.
Resolving disputes and enforcing agreements.
Typical retention examples:
Training records and assessments: retained for a period agreed with the client or as necessary for accreditation/reporting.
Marketing data: kept until you opt out or withdraw consent.
Technical logs: retained for a shorter period, unless needed for security or investigations.
After the retention period, we will either delete or anonymize the data so it can no longer be linked to you.
8. Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember your preferences (e.g., language, session).
Keep you logged in (where applicable).
Analyze how our website and platform are used.
Improve performance and user experience.
8.1. Types of Cookies
Essential Cookies – required for basic functionality and security.
Performance & Analytics Cookies – help us understand usage and improve the platform.
Preference Cookies – remember your settings and choices.
8.2. Managing Cookies
Most browsers allow you to:
View which cookies are stored.
Delete cookies.
Block or limit certain types of cookies.
Please note that disabling essential cookies may affect your ability to use some parts of our Services.
9. Third-Party Websites and Links
Our Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any external sites you visit or services you use through our links (for example, payment gateways, video platforms, or partner sites).
10. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data, including:
Secure servers and encrypted connections where appropriate.
Access controls and role-based permissions.
Password protection and authentication mechanisms.
Regular monitoring for security vulnerabilities.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
If you believe your account or data has been compromised, please contact us immediately (see Section 13).
11. Your Rights and Choices
Depending on your jurisdiction, you may have some or all of the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”)
Request deletion of your data where we no longer have a legal reason to keep it.
Right to Restrict Processing
Ask us to limit the way we use your data in certain circumstances.
Right to Data Portability
Request your data in a structured, commonly used, and machine-readable format.
Right to Object
Object to certain types of processing (e.g., direct marketing, or processing based on legitimate interests).
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time, without affecting prior lawful processing.
Right to Lodge a Complaint
With your local data protection authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details in Section13. We may need to verify your identity before fulfilling your request.
12. Children’s Privacy
Our Services are primarily intended for adults and professionals (e.g., corporate staff, managers, and individuals over the age of [insert appropriate age, e.g., 18].
We do not knowingly collect personal data from children below the age defined by local law without appropriate parental or guardian consent.
If we learn that we have collected personal data from a child without proper consent, we will take steps to delete it.
If you believe a child’s data has been provided to us improperly, please contact us.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
MASAR TO GO – Privacy Contact
Email: [insert email, e.g., privacy@masartogo.com]
Phone: [insert phone number, optional]
Address: [insert full postal address]
Please include sufficient details so we can identify you and respond effectively.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our Services
Legal or regulatory requirements
Industry best practices
When we make material changes, we will:
Update the “Last Updated” date at the top of this page; and
Where appropriate, inform you via email or a prominent notice on our website or platform.
Your continued use of the Services after the updated Policy is posted constitutes your acceptance of the changes.
Public Sources
Public business directories (e.g., LinkedIn role/title) to verify professional information, where permissible.
